- A Bachelor’s degree in Mechanical Building Services Engineering from an appropriate education institute, or equivalent qualification or sufficient experience
- Experience in data centre design is critical for this role
Developing skills, knowledge, and experience
Taking the initiative in developing self and career; continuously assessing own abilities and aspirations, and evaluates them against suitable development and career opportunities within Black & White; fostering the long-term learning and development of others, and has a focus on the development intent and effect rather than on the formal role of training; striving to advance technical skills which differentiate Black & White from competitors; and demonstrating skill and technical competence in the discipline.
- Seeks opportunities to meet the development needs of self and others
- Has achieved a professional qualification, if one exists for the individual’s profession in the location, or demonstrates the equivalent level of professional knowledge, experience, and skill
- Demonstrates extensive knowledge of specialist area(s)
- Keeps up to date professionally or technically, and applies new knowledge and skills
- Demonstrates good all-round hands-on design or supervisory experience
- Actively ensures people have development plans in place
- Encourages and supports the broadening of experience, knowledge, and skills through transfers, secondments, etc.
- Provides opportunities for people to enhance their roles and capabilities
- Contributes to the development of others by actively sharing expertise e.g., by acting as a mentor
- Uses coaching style, questioning to engage individuals and support them to determine their own method and approaches to achieving tasks and goals
- Provides technical mentorship
- Is skilled in the use of all the software packages necessary to perform the role
- Contributes to the discussions of, and development of, solutions to industry issues
- Promotes quality of delivery; strives to get it right first time, every time
Planning and Organising
Identifying objectives clearly, planning actions, allocating tasks, and monitoring progress; coordinating with and informing others as necessary; having the ability to juggle different conflicting demands and priorities; and ensuring delivery is planned to include sufficient time for QA or QC.
- Adopts simplicity in approach to problems and solutions
- Coordinates tasks for others
- Sets achievable targets, milestones, and objectives for self and others
- Checks progress against budget and deadlines regularly, acts and reports on it
- Identifies bottlenecks and organises for additional support to unblock them
- Predicts and plans resources and associated costs or fees from a basic understanding of operating costs
- Manages time effectively, delegating wherever possible
- Has frequent meetings with everyone involved in a project, so all are aware of what is expected of them and the part they play in the project as a whole
- Responds to changes in a structured and ordered way
- Makes progress on complex issues even when the way ahead is unclear
- Adopts a structured approach to recording and storing data
- Is able to carry out multiple tasks to use time effectively
- Copes with the un-ideal, not always given a clean sheet of paper
- Works around what is already in place
- Designs and delivers events, activities, processes, or projects which have a major impact on the business
- Predicts and plans future resources including setting up new projects and project plans
Thinking and Decision Making
Analytical, creative, and conceptual thinking; the ability to evaluate options, consider the consequences and implications, reach conclusions, and make recommendations and decisions.
- Deals forecasts possibilities by interpreting several inputs, balancing, and weighting data to predict and plan likely developments
- Builds on previous work to address new situations
- Provides innovative solutions to complex problems
- Considers a variety of options before making a decision and taking action
- Pulls together diverse information into one overall concept
- Contributes ideas which improve the outcome
- When consensus cannot be achieved, does not allow the matter to drift, but takes a final decision
- Considers broader business issues in decision making
Commercial Awareness and Acumen
Understanding the importance of financial success and the willingness or ability to act in the interest of achieving it; negotiating the best terms for Black & White; managing legal and contractual aspects; and desiring to work efficiently, as time is money.
- Finds out what is included in the resource allocation and ensures efficient delivery based on this
- Monitors and manages resource within the budget
- Understands the terms and conditions applicable within the contract and works within these parameters
- Actively identifies new business opportunities from existing services delivery, as well as new opportunities
- Demonstrates an understanding of the difference between how much something costs in terms of time and/or money, and how much it is worth to the customer
- Shows an interest in financial and business results
- Avoids loss by carefully handling resource decisions and raising ‘early warnings’ to project engineers or directors
Building Customer/Client Relationships
The desire to delight customers (may be other individuals or offices within Black & White) by concentrating on discovering, understanding, and satisfying needs; networking, bringing people, opportunities, and activities together; and arranging win/win solutions.
- Acts with integrity, is straight-talking, respectful, and fair
- Gains a good understanding of the customer’s needs through meeting, discussing, understanding, and research
- Asks questions (possibly challenging) to ensure the customer’s needs will be met by the brief or request
- Tells customers the truth in positive terms
- Is able to say ‘no’ without damaging the relationship
- Puts effort into establishing trust and rapport with others
- Networks with people from other parts of the organisation
- Works within cultural rules for socialising with business associates
- Operates effectively in other countries or with people from other cultures
- Seeks and acts upon feedback from customers
- Is accountable for delivery of the final ‘product’ to the customer
Communication
Receiving, interpreting, and imparting information and ideas, both written and spoken, to a wide range of people, influencing others.
- Uses every means (visual aids, working models, etc.) to make presentations exciting and interesting
- Identifies the key issues and communicates them concisely and simply
- Uses language appropriate to the audience e.g., does not use technical or professional jargon when communicating with people from different disciplines or professions
- Adapts communication to other cultural styles
- Asks questions to ensure others have understood what they need to do
- Explains complex concepts in simple terms
- Persuades through debate and logical argument in a non- adversarial way
- When appropriate, tells people honestly and positively things they don’t want to know
Teamwork and Leadership
Working in a group in a complementary fashion, which when effective, produces a holistic solution; liaising and cooperating with others; and being aware of own and others’ strengths and weaknesses.
- Treats everyone with respect, irrespective of their level, background, gender, or discipline or profession
- Gives clear direction on what needs to be achieved, by whom, by when
- Ensures that all team members, including support staff, are involved in setting the team’s objectives
- Understands what the team needs or wants to know, and keeps them informed accordingly
- Delegates to maximise development opportunities
- Sets an example to colleagues
- Monitors performance of others and helps when necessary
- Keeps close to what is going on – doesn’t leave junior people without support or guidance
- Is accessible and approachable to people asking for help and information
- Supports and trains junior staff, shares experience
- Allows people to do things their way without interfering; intervenes only when necessary to prevent problems
- Initiates morale-boosting activities
- Encourages and praises, says thank you
