- A Bachelor’s degree in Mechanical Building Services Engineering from an appropriate education institute, or equivalent qualification or sufficient experience
- Experience in data centre design is critical for this role
Developing skills, knowledge, and experience
Taking the initiative in developing self and career; continuously assessing own abilities and aspirations, and evaluates them against suitable development and career opportunities within Black & White; fostering the long-term learning and development of others, and has a focus on the development intent and effect rather than on the formal role of training; striving to advance technical skills which differentiate Black & White from competitors; and demonstrating skill and technical competence in the discipline.
- Commits to own and others’ continuing professional development
- Actively develops the knowledge, experience, and skills of others, including those in other groups or offices e.g., acts as a mentor or coach, delivers training events, etc.
- Being sought out by others within and outside Black & White for their professional and technical expertise
- Supports the technical committee and drives or leads on technical initiatives
- Brings wide and varied experience to their professional or technical area e.g., experience in working in different locations
- Promotes quality of delivery; strives to get it right first time, every time
Planning and Organising
Identifying objectives clearly, planning actions, allocating tasks, and monitoring progress; coordinating with and informing others as necessary; having the ability to juggle different conflicting demands and priorities; and ensuring delivery is planned to include sufficient time for QA or QC.
- Adopts simplicity in approach to problems and solutions
- Liaises with other teams, the customer, and other external partners to organise everyone’s time efficiently
- Makes significant changes in own area to meet strategic needs
- Is realistic about own and others’ capabilities
- Ensures people have the investment/resources/training they need to carry out their jobs and projects
- Switches quickly between different levels of thinking to be able to stand back and see the big picture
- Runs meetings efficiently, issues agendas in good time, ensures subjects are covered and actions taken
Thinking and Decision Making
Analytical, creative, and conceptual thinking; the ability to evaluate options, consider the consequences and implications, reach conclusions, and make recommendations and decisions.
- Deals with complex escalated problems within own area
- Creates new or better operational processes
- Makes time to review projects to identify and learn from successes and problems
- Thinks beyond the immediate task in hand and considers the impact of decisions further down the line
- Challenges existing working practices and suggests improvements
- Identifies patterns and trends and recommends action
- Provides in-depth analysis of problems and proposes solutions
- Brings others in to contribute to solutions
- Fosters the development of new ideas in others
Commercial Awareness and Acumen
Understanding the importance of financial success and the willingness or ability to act in the interest of achieving it; negotiating the best terms for Black & White; managing legal and contractual aspects; and desiring to work efficiently, as time is money.
- Ensures Black & White competes effectively through a thorough understanding of external market conditions (fees, scope of service, conditions)
- Includes contingency allowances in negotiated fees/costs/budgets
- Benchmarks fees or costs against market rates
- Works to minimise costs and risks, and maximise income
- Demonstrates good commercial judgement, evaluating risks and making recommendations to reject commercially unattractive opportunities
- Negotiates most favourable contractual and financial terms and conditions with customers or suppliers
- Considers alternative fee structures, minimizes or caps the liability of Black & White in any agreement
- Knows what the “One Global Team” approach can offer and promotes this to the customers
- Understands Black & White’s financial bidding processes and complies with them
- Delegates work to achieve best value
- Tenaciously chases cash for own projects
Building Customer/Client Relationships
The desire to delight customers (may be other individuals or offices within Black & White) by concentrating on discovering, understanding, and satisfying needs; networking, bringing people, opportunities, and activities together; and arranging win/win solutions.
- Acts with integrity, is straight-talking, respectful, and fair
- Liaises with customers, keeps them informed, seeks feedback, listens to complaints and praise, manages expectations, and responds appropriately
- Keeps in touch with customers between projects
- Tailors service offered to customers’ needs (real and perceived)
- Is firm with customers when appropriate without causing unnecessary confrontation
- Identifies influencers and decision makers
- Thinks of how a person can be of value to other people they know
- Invests own time in fostering relationships with external business associates
- Proactively looks for potential issues and activities in terms of public relations
Communication
Receiving, interpreting, and imparting information and ideas, both written and spoken, to a wide range of people, influencing others.
- Uses every means (visual aids, working models, etc.) to make presentations exciting and interesting
- Identifies the key issues and communicates them concisely and simply
- Uses language appropriate to the audience e.g., does not use technical or professional jargon when communicating with people from different disciplines or professions
- Adapts communication to other cultural styles
- Asks questions to ensure others have understood what they need to do
- Explains complex concepts in simple terms
- Persuades through debate and logical argument in a non- adversarial way
- When appropriate, tells people honestly and positively things they don’t want to know
- Communicates appropriately sensitive and confidential matters between staff
- Mediates disagreements between parties and negotiates work that compromises the benefit of all
Teamwork and Leadership
Working in a group in a complementary fashion, which when effective, produces a holistic solution; liaising and cooperating with others; and being aware of own and others’ strengths and weaknesses.
- Treats everyone with respect, irrespective of their level, background, gender, or discipline or profession
- Supports others, even when they have made mistakes
- Identifies and actions training needs (own and others)
- Motivates without formal authority e.g., initiatives spanning across several groups
- Spots when tasks or projects are going off the rails and intervenes or assists in good time
- Deals with people’s issues fairly and consistently
- Strengthens team by incorporating specialists
- Will incorporate existing staff into the team even if they have less than an ideal profile
- Actively supports and implements business or management systems
